Things to Consider When Choosing a Web Design Company
The internet has made it so easy to meet people and make connections all over the world, local companies and freelancers can now be employed from the other side of the globe with the click of a button. Because of the amazing developments in the way we can communicate over the internet it is easier than ever for consumers to shop around and find the very best price on whatever they’re looking for.
More often than not this makes both consumers and retailers happier and helps foster competition in various industries. However, while making transactions online for clothes, cosmetics and other physical goods is relatively safe and you know exactly what to expect at the end, hiring and communicating with a service provider who lives in another country can often create more problems than the extra cost of hiring a local would create.
This is especially true when it comes to hiring local web designers as in order for the client to get exactly what they want, their designers need to fully understand a client’s company and get a feel for their business to create a full picture of their requirements. There are a couple of very important things to keep in mind when you are deciding whether you will engage a web designer located overseas or if you want to stick with a local creative design agency:
Ongoing support AFTER your website is live can be particularly crucial, a good warranty with a web design company that is easy to communicate with will mean that any updates/changes you may need to make on the site will be easy to take care of.
If you are ever having trouble with your email, hosting, domain management or the management of the content and function of your website it is imperative that you are able to fix the issue as soon as possible. Hiring a local company means that they should be very accessible and easily contactable. Ideally you want to employ a local web designer who is happy to go the extra mile.
While you will never hear ‘sure we can do a redesign for you for free’ it’s important you feel like you’re getting value for money and you are being looked after. Be aware of the fact that some design companies tack on additional charges after you have already committed to them, so always agree on a project outline before you begin.
There are some great designers that provide good quality cost effective professional web design out there, but communication between clients and overseas web design companies have a much higher probability of developing misunderstandings and provide more room for errors and mistakes, it is also harder to hold distant companies accountable for any promises or mistakes they make.
It is much easier for companies who are based far from you to take advantage of you, whether it’s misquoting or being evasive by just not answering your emails or calls. There are a lot of horror stories out there about people putting their hard earned cash down as a deposit and the people responsible disappearing all together!
Recently a client of ours obtained a quote for what she thought was a responsive site she wanted us to match, however when reading it back we realised that the quote was cleverly worded and was not actually for a responsive site at all. Having a design team that is easy to reach and talk with fosters honesty and reduces the likelihood of these sort of issues coming up.
Understanding of the market
If you are running a local business you will have your own unique community around you as well as a larger market in your city and country, it can therefore be vital to hire a designer that gets where you’re coming from, understands the culture and competitors surrounding your industry as well as having a great local web design portfolio.
Though the designers might not initially know much about your business or your style, being based close to you will also help them develop a better understanding of where you’re coming from, and enable them to guide you through the web design process. It’s also much easier to simply visit the agency in person to gauge how they operate and if they would be good to work with.
This is especially important when it comes to ecommerce design and integration as things can change very quickly in particular markets and employing a local design agency will mean your designers not only have a better understanding of your needs, they’re also guaranteed to be contactable when you need them to make changes.
Understanding the client base
Establishing a connection with your designer is crucial when going forward with a new web site and is so much easier if you don’t have to get travel vaccinations or apply for a visa! Having a designer in convenient proximity to you makes engagement and communication much simpler.
As one of our largest clients Carhood found, there are plenty of options out, there for web design solutions. They looked at companies all the way from the UK to India to try and find the perfect marriage of price and quality but ended up coming right back home and choosing WebAlive because they were able to sit down and talk to us, establishing a meaningful, long lasting relationship.
Providing web design in Melbourne, Sydney, Canberra, Brisbane and Perth, WebAlive has found over the 10+ years we have been in the business that engaging a digital agency who shares the same background, work ethic, culture and values makes creating and maintaining a relationship a breeze and saves clients both time and money in the long run.
It’s important to look carefully at the creative agency who will make your site before you commit to working with them. A good agency will offer choices of platform, ongoing support, the ability to purchase additional maintenance as well as initial training in your site’s CMS. Often you can tell if the company is a good fit for you by having a look at their portfolio and seeing how many happy clients they have already.
If you’re searching for a digital agency that will not only give you great overall design, but also provide you with world class service and support, contact WebAlive today so we can help make all your online dreams come true.